Job Summary: 

Performs a wide range of duties related to the preparation of initial disclosures for residential mortgage loans.

• Create, process and send regulatory required disclosures for mortgage loans, including Loan Estimates and Redisclosures for all mortgage loan types including conventional and government loans.
• Maintain strong knowledge of mortgage regulations and rules for application in disclosure creation.
• Ensure accuracy and data integrity on mortgage systems and other systems of record to evidence compliance with regulations, including disclosure data and compliance with regulatory prescribed dates and timing.
• Communicate with escrow/title companies, loan officers, and other parties to ensure all fees are accurate prior to disclosing initial documents.
• Represent the bank in a positive and constructive way.
• Alert management, loan officers and peers to any known issues or concern.
• Proactively identify issue and present solutions.
• Independently solve individual file issues using regulatory and bank knowledge.
• Actively participate in ongoing efforts to continually improve customer service for internal and external customers.
• Provide solutions and input to reach positive outcomes.
• Function as an escalation point within the team based on experience/knowledge.
• Maintain knowledge of Fifth Third Mortgage Company's policies and procedures.
• Provide feedback and input to procedures and policies ensure they represent the process and practical application.
• Perform any other duties as assigned.
• Adapt to fluid and changing environment.
• Act as a change agent for the team, positively embracing change and improvement