Senior Manager Web Operations

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Senior Manager Web Operations

01/20/2023 ● Phoenix, Arizona ● Direct Hire

Job Title: Senior Manager Web Operations
Duration: Perm
Location: Phoenix, Chicago, San Jose

Job Purpose:
This role is the person defining and executing the eCommerce project plan and realize eCommerce projects business requirements. You will need to draw on all your experience to manage the delivery of functional enhancements on the transactional web environment (both pre/post launch). The work will involve partnering with the wider Platforms and Innovation team, on implementing new and exciting technology solutions for the group. Key will be your ability to partner and collaborate with IT, and business subject matter experts, to drive successful systems enhancements and process changes to ensure successful outcomes.
Have you got what it takes to join our team?

Duties and Responsibilities:
• Define, lead and execute eCommerce Plans within the platform and innovation group
• Overall ownership of projects through the entire project lifecycle
• Provides systemic process expertise on a defined range of areas for the purpose of delivering core changes, enhancements, and ongoing support for a suite of online tools (HCL Websphere, Cloud based Architecture, as examples)
• Demonstrate and Communicate benefits case(s) on a project-by-project basis. Responsible for Realization of said case(s)
• Manage business stakeholders in all areas, and all levels, as it pertains to deliverable functionality and financial performance
• Make use of analytics tools to identify areas of improvement and make formal recommendations in to the project planning cycle
• Hire, develop, and lead a global team of System Architects and Testers
• Partners with software/configuration developers, project management personnel, the operational excellence team, and various subject matter experts to bring projects to fruition in the live online environment.
• Builds, maintains and follows governance process and policy (SOX, ISO, Data and Governance)
• Supports change management initiatives

Knowledge and Skills:

• Utilize strong knowledge of the HCL Websphere Commerce system
• Demonstrated deep technical knowledge and skill in defined process area
• Strong influencing and collaboration skills at all levels within an organization, and globally
• Possess the capacity to learn and assimilate new information steadily
• Demonstrated excellence in written and verbal skills at any business level
• Demonstrated ability to achieve deliverables on time and within budget

Work Experience:
• 7+ years’ experience in an online service-oriented delivery environment
• 7+ years in a technical and/or process area
• Experience with project deliveries in excess of $500K
• Experience in managing multi-disciplined teams across differing geographies
• Proven ability to deliver results in a complex, multi-channel marketing environment
• Demonstrable understanding of large scale eCommerce System Architecture
• Experience in HCL Websphere Commerce
• Experience in both Agile & DevOps methodologies a plus

Education and Certification(s):
• Bachelor’s degree (Masters Preferred) in Information Technology, Computer Science, business or related field or equivalent combination of formal education and directly related experience.


  • What are the Top 3 Skills needed to perform this role/job?:       
  1. Utilize strong knowledge of the HCL Websphere Commerce system or Similar
  2. Demonstrated deep technical knowledge and skill eCommerce
  3. Strong influencing and collaboration skills at all levels within an organization, and globally
  • Type of background you are looking for (education, # yrs experience, etc.): eCommerce experience in terms of managing the operational site, such as changes, enhancements, and ongoing support. Ideal would be HCL websphere or similar eCommerce tools. Ability to run large projects in a international stakeholder environment with delivery in excess of $500K. Experience in partner and vendor management to achieve internal results
  • Any Certifications required? eCommerce, cloud based architecture, Agile &/or DevOps delivery methodology would be an advantage
  • Any traits that would make a candidate NOT a good fit for the role/what you DON’T want to see on resume?: Standard operation roles – must have eCommerce backend experience. TI management in a small company – must have a large scale eCommerce experience for set up and on going support / maintenance

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